RETURN POLICY

§1 RIGHT OF WITHDRAWAL FROM THE AGREEMENT.

1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in paragraph 1 begins upon delivery of the Product to the Consumer or a person indicated by them other than the carrier.
3. The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the statement before the deadline expires.
4. The statement may be sent via traditional mail or electronically by sending the statement to the Seller's email address or by submitting the statement on the Seller's website – the Seller's contact details are specified in § 3.
5. If the Consumer sends the statement electronically, the Seller will immediately send a confirmation of receipt of the statement of withdrawal to the email address provided by the Consumer.
6. Effects of withdrawal from the Agreement:
a. In the event of withdrawal from a distance contract, the Agreement is considered not concluded.
b. In the event of withdrawal from the Agreement, the Seller shall immediately reimburse the Consumer for all payments made by them, including the costs of delivery of the item, no later than within 14 days from the day the Seller received the Consumer's statement of withdrawal, with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller.
c. The Seller will refund the payment using the same payment methods that the Consumer used in the original transaction, unless the Consumer has expressly agreed to a different solution that does not incur any costs for them.
d. The Seller may withhold reimbursement until receipt of the Product back or until the Consumer provides proof of its return, whichever occurs first.
e. The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which they informed the Seller of the withdrawal from the Agreement. The deadline is met if the Consumer sends back the Product before the 14-day period expires.
f. The Consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, it could not be sent back by ordinary mail.
g. The Consumer is only liable for any diminished value of the Product resulting from handling it other than what is necessary to establish the nature, characteristics, and functioning of the Product.
7. If, due to the nature of the Product, it cannot be sent back by ordinary mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
8. The right to withdraw from a distance contract does not apply to the Consumer in relation to an Agreement:
a. for the provision of goods that are not prefabricated, manufactured according to the Consumer's specifications or clearly personalized,
b. for the provision of goods delivered in a sealed package which, after opening the package, cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery,
c. for the provision of goods that are liable to deteriorate or expire rapidly,
d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that they would lose the right to withdraw from the Agreement once the Seller had fully performed the service,
e. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period,
f. for the provision of goods which, after delivery, due to their nature, become inseparably mixed with other items.

§2 COMPLAINTS.

1. The Sales Agreement covers new Products.
2. In the event of a defect in goods purchased from the Seller, the Customer has the right to file a complaint based on the provisions regarding warranty in the Civil Code.
3. In the event of a defect in goods purchased from the Seller, the Customer has the right to file a complaint based on the provisions regarding warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under warranty.
4. Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.
5. It is recommended that the complaint include, among other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer filing the complaint, and the Customer's request in connection with the defect of the goods.
6. The Seller will respond to the complaint request immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer's request has been deemed justified.
7. Goods returned as part of the complaint procedure should be sent to the address provided in § 3 of these Regulations.